60-Day Money-Back Guarantee:

We offer a generous 60-day return policy, giving you a full 60 days from the date of receipt to request a return.

Return Eligibility:

To qualify for a return, the item must be in its original condition, unworn or unused, with tags attached, and in the original packaging. A receipt or proof of purchase is required. Returns won’t be accepted if the item does not meet these criteria.

How to Initiate a Return:

If you’d like to return an item, please contact us by filling out the return request form. Once your return request is accepted, we will provide you with a return shipping label and detailed instructions for the return process. Please note that unsolicited returns sent without prior authorization will not be accepted.

For immediate assistance with returns, reach out to us at:

There is no restocking fee, but the customer will be responsible for covering the return shipping cost.

Damages & Issues:

Upon receiving your order, please inspect the items carefully. If you discover any defects, damages, or have received the wrong item, contact us right away. We will evaluate the issue and arrange for a suitable resolution.

Non-Returnable Items:

Please note that we do not accept returns on perishable goods, custom products, personal care goods, hazardous materials, flammable liquids or gases, sale items, or gift cards. If you have questions about the return eligibility of specific items, feel free to reach out to us.

Exchanges:

For a quick exchange, return your item after receiving approval for the exchange request, and then make a separate purchase for the new item you desire.

EU 14-Day Cooling-Off Period:

For orders shipped to the European Union, a 14-day cooling-off period applies, during which you may cancel or return your order for any reason, provided the item is in its original condition.

Refunds Process:

Once we receive and inspect your return, we will notify you regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund. If 15 business days have passed since your refund was approved and you have not received it, please get in touch with us at "tryessentialplus@gmail.com"